Privacy Policy

Last Updated: March 2025

On The Pulse Consultancy Ltd. (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store and protect your personal data when you visit our website or interact with us.

 

1. Information We Collect

We may collect and process the following personal data:

  • Personal Identifiers: Name, email address, phone number and any other information you provide via contact forms or correspondence.
  • Technical Data: IP address, browser type, operating system and information on how you use our website (collected via cookies and analytics tools).
  • Transactional Data: Details of any purchases or payments made.
  • Marketing & Communications Data: Preferences regarding receiving marketing materials from us.

 

2. How We Use Your Data

We will only use your personal data when we have a legal basis to do so under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The lawful bases include:

  • Consent – When you have provided explicit consent (e.g., subscribing to newsletters).
  • Contractual Obligation – Where processing is necessary to fulfil a contract with you.
  • Legal Obligation – When required to comply with legal or regulatory requirements.
  • Legitimate Interests – For business improvement, website security or fraud prevention, provided these interests are not overridden by your rights.

 

3. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods are determined based on legal obligations, contractual necessity and our legitimate business interests. When data is no longer required, we will securely delete or anonymise it.

 

4. Your Rights

Under UK GDPR, you have the following rights:

  • Right to Access – Request a copy of the personal data we hold about you.
  • Right to Rectification – Request correction of inaccurate or incomplete data.
  • Right to Erasure – Request deletion of your personal data, subject to legal exceptions.
  • Right to Restrict Processing – Request a temporary halt on processing your data.
  • Right to Data Portability – Request a transfer of your data to another service provider.
  • Right to Object – Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent – Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, please contact us at [email protected].

 

5. Sharing Your Data

We do not sell or rent your data. However, we may share it with:

  • Service Providers – Third parties who assist us in delivering our services (e.g., payment processors, IT support).
  • Legal Authorities – When required by law, regulation or legal process.
  • Business Transfers – In the event of a merger, sale or business restructuring.

We ensure that all third parties respect the security of your data and process it in accordance with legal obligations.

 

6. International Data Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions approved by the UK government.

 

7. Cookies & Tracking Technologies

We use cookies to improve user experience, analyse website traffic and support core site functionality. Cookies are small text files stored on your device and may be set by us or by trusted third-party services embedded on our website (e.g. media players, analytics tools or social media features).

Cookies used on this site may include:

  • Essential Cookies – Required for the website to function properly (e.g. navigation, form submissions).
  • Performance Cookies – Help us understand how visitors use our website by collecting anonymised usage data.
  • Marketing Cookies – May be used by third-party providers to track user engagement or personalise content, where applicable.

By continuing to use our website, you consent to our use of cookies in line with this policy. You can manage or disable cookies at any time through your browser settings.

 

8. Security Measures

We implement technical and organisational measures to protect your data against unauthorised access, loss or disclosure. However, no online data transmission is entirely secure and users should share information at their own discretion.

 

9. Children’s Data

Our website is not intended for individuals under 18. If we learn that we have collected personal data from a child without parental consent, we will take steps to delete it promptly.

 

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our practices. Any updates will be posted on this page with a revised date.

 

11. Contact Us

If you have any questions about this Privacy Policy or your data rights, contact us at:

On The Pulse Consultancy Ltd.
Coastwise House, 17 Liverpool Road, Worthing, West Sussex, BN11 1SU, UK
Email: [email protected]
Phone: +44 (0)7745 238649